Business Development Associate

2 weeks ago


Bhopal, Madhya Pradesh, India IDFC FIRST Bank Full time

**Job Title:** Associate Relationship Manager-Liabilities-CA

**Job Summary:**

IDFC FIRST Bank is seeking a highly motivated and results-driven Associate Relationship Manager-Liabilities-CA to join our team. The successful candidate will be responsible for deepening relationships with Rural Banking accounts and ensuring best-in-class service to customers.

**Key Responsibilities:**

  • Lead area mapping in the catchment and maintain accurate and timely daily activity/sales reports
  • Prepare wish lists of customers through cold calling and promotion activities to drive awareness about the bank and products across the catchment area
  • Ensure completion of account opening formalities with strict adherence to KYC norms (field verification mandatory)
  • Engage customers with multiple products at the time of account opening (viz: mobile banking/net banking registration/ RD-FD activation)
  • Ensure superior customer service to capture larger wallet share of the population
  • Spearhead resolution of customer queries and issues
  • Assess and evaluate client needs and generate new sources of revenue by leveraging cross-sell opportunities as per their lifestyle, risk profiling, and requirements
  • Ensure compliance as per bank requirements

**Secondary Responsibilities:**

  • Recommend process changes in order to improve service efficiency and quality across the branch network
  • Provide support for implementation of livelihood advancement and community development initiatives


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