Lead Customer Liaison

2 days ago


Surat, Gujarat, India beBeeCustomerEngagement Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Engagement Specialist

We are seeking a proactive and detail-oriented Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.

Key Responsibilities:
  • Resolve customer inquiries in a timely and professional manner.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Maintain detailed records of follow-ups and interactions.
Requirements:
  • Advanced knowledge of Microsoft Excel software for data analysis and record-keeping.
  • Basic knowledge of Microsoft Word for document preparation.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability to address customer concerns.
  • Experience in customer service with a strong focus on building long-term relationships.
Company Culture:

Our organization fosters a progressive culture, creativity, and a flexible work environment that encourages growth and collaboration among team members.



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