Customer Liaison Professional

3 days ago


Surat, Gujarat, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 11,00,000

Customer Service Representative

We are seeking a highly motivated Customer Relations Specialist to join our team. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to multitask in a fast-paced environment.

Main Responsibilities:

  • Serve as the primary point of contact for customer inquiries via phone and email, ensuring timely responses and issue resolution.
  • Maintain strong, positive relationships with clients by providing proactive updates and resolving service-related concerns.
  • Coordinate with internal teams to ensure seamless operations, including dispatch and visibility teams.
  • Support account setup, documentation, and order processing, while maintaining accurate records in CRM systems.
  • Manage escalations and facilitate proactive communication with customers to resolve issues efficiently.
  • Assist in onboarding new clients and provide guidance on company services, fostering long-term relationships.

Required Skills & Qualifications:

  • Bachelor's degree in Business, Logistics, or a related field (desired).
  • 2-3 years of experience in customer service, client relations, or logistics support.
  • Exceptional verbal and written communication skills in English.
  • Strong problem-solving ability with a customer-first mindset.
  • Good knowledge of North American Trucking operations is a plus.
  • Ability to multitask and work under pressure in a dynamic environment.
  • Proficiency in MS Office and CRM tools is essential.


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