
Customer Liaison Professional
3 days ago
Customer Service Representative
We are seeking a highly motivated Customer Relations Specialist to join our team. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to multitask in a fast-paced environment.
Main Responsibilities:
- Serve as the primary point of contact for customer inquiries via phone and email, ensuring timely responses and issue resolution.
- Maintain strong, positive relationships with clients by providing proactive updates and resolving service-related concerns.
- Coordinate with internal teams to ensure seamless operations, including dispatch and visibility teams.
- Support account setup, documentation, and order processing, while maintaining accurate records in CRM systems.
- Manage escalations and facilitate proactive communication with customers to resolve issues efficiently.
- Assist in onboarding new clients and provide guidance on company services, fostering long-term relationships.
Required Skills & Qualifications:
- Bachelor's degree in Business, Logistics, or a related field (desired).
- 2-3 years of experience in customer service, client relations, or logistics support.
- Exceptional verbal and written communication skills in English.
- Strong problem-solving ability with a customer-first mindset.
- Good knowledge of North American Trucking operations is a plus.
- Ability to multitask and work under pressure in a dynamic environment.
- Proficiency in MS Office and CRM tools is essential.
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