Customer Support Liaison

3 days ago


Surat, Gujarat, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000
Job Opportunity

We are seeking a highly skilled and experienced Customer Service Associate to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our buyers on Etsy.

Duties and Responsibilities
  1. Respond to customer inquiries, complaints, and issues via email and chat in a timely and efficient manner.
  2. Resolve customer complaints and issues while maintaining a positive attitude and providing excellent communication skills.
  3. Communicate with customers to understand their needs and provide appropriate solutions.
  4. Maintain accurate records of customer interactions and transactions.
  5. Collaborate with other teams within the company to resolve customer issues.
  6. Stay up-to-date with product and service offerings as well as industry trends and best practices.
  7. Provide feedback to management on customer trends, issues, and opportunities.
Requirements and Qualifications
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving skills.
  • Ability to handle multiple tasks and prioritize effectively.
  • Experience with CRM software and tools.
  • Attention to detail.
  • Ability to work independently and as part of a team.
  • Experience in the jewelry industry is a plus.
Becoming Part of Our Team

This role offers an excellent opportunity to develop your skills, work with a talented team, and make a real difference in our customers' experiences.



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