Customer Support Engineer

6 days ago

Surat, Gujarat, India Onemind Services LLC Full time

About the Role

We're looking for a Customer Support Engineer to join our Onemind Cloud Services team. You'll be the first line of support for our customers, providing assistance across Office 365, cloud platforms (Homegrown), and network environments . If you thrive in solving problems, enjoy helping customers, and have strong technical skills, this role is for you.

Responsibilities

  • Provide frontline technical support via chat, email, and phone.
  • Troubleshoot Office 365 (Outlook, Teams, SharePoint, OneDrive, licensing & access issues).
  • Support cloud platforms (Home Grown – VM setup, storage, connectivity).
  • Assist with network fundamentals (DNS, DHCP, TCP/IP, VPN, LAN/WAN).
  • Manage support tickets, document resolutions, and update knowledge base.
  • Work closely with internal teams to resolve escalated issues.
  • Ensure a top-tier customer experience with timely responses and solutions.

Requirements

  • Graduate degree in Computer Science, IT, or related field .
  • Experience in customer/technical support .
  • Knowledge of Office 365 administration and cloud platforms .
  • Familiarity with basic networking concepts .
  • Strong communication, documentation, and troubleshooting skills.
  • Ability to multi-task in a fast-paced environment.
  • Willingness to work night shifts and weekends .

Good to Have

  • Experience with ticketing systems (ManageEngine, HaloPSA).
  • Knowledge of Active Directory / Azure AD .
  • Certifications: Microsoft 365 Fundamentals, Azure Fundamentals, or CCNA .

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