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Customer Liaison Specialist

2 weeks ago

Surat, Gujarat, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

About Our Role

We're seeking a highly skilled professional to serve as our primary customer liaison and support representative.

Key responsibilities will include:

  • Serving as the main point of contact for customers, providing timely and accurate responses via phone, email, or chat.
  • Engaging in proactive outreach efforts to build rapport with customers and identify their needs.
  • Collaborating with cross-functional teams to propose suitable solutions and ensure seamless issue resolution.
  • Maintaining long-lasting relationships with existing customers through consistent communication and follow-up.
  • Staying up-to-date on company products and services to provide expert guidance and support.

Requirements:

  • Bachelor's degree in a relevant field, such as management, marketing, or communication.
  • Proven experience in relationship management, customer service, or a similar role.
  • Proficiency in Microsoft Office, CRM software, and ticketing systems.
  • Exceptional written, verbal, and interpersonal skills.
  • Strong conflict resolution and problem-solving abilities.
  • Ability to multitask and remain patient in challenging situations.

Your Benefits

This role offers a unique opportunity to develop your skills and contribute to the growth and success of our organization. You'll have access to ongoing training and development opportunities, as well as a collaborative and dynamic work environment.