Operational Liaison

2 days ago


Surat, Gujarat, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 70,00,000

About this role

As a key member of our team, you will be responsible for representing the company to clients and providing quality customer service.

Providing timely and effective support through incoming tickets, as well as escalating key issues and questions to developers, is crucial to success in this position.

In addition to resolving client queries, understanding and learning new features of our software will be required to write documentation for our help center database.

We are looking for someone who can learn quickly, work independently, and provide exceptional customer service.

The ideal candidate will have strong analytical and problem-solving skills, attention to detail, and excellent communication skills.

Key Responsibilities
  • Respond to client inquiries in a timely manner, providing key customer attention and care.
  • Understand and escalate software bugs and issues to developers, ensuring prompt resolution.
  • Liaise between departments to resolve client issues efficiently.
  • Derive metrics and statistics from ticketing data to generate reports on client interactions.
  • Utilize SQL to query our database and gather relevant information for issue resolution.

Successful candidates will possess experience working in a customer-facing role, preferably in a SaaS environment.

A bachelor's degree in a related field is preferred but not required.

Required Skills and Qualifications
  • Strong customer service skills
  • Ability to translate expertise to others through training or mentoring
  • Proficient knowledge of Microsoft Office
  • Knowledge of relevant legal requirements and regulations
  • Strong analytical and problem-solving skills
  • Attention to detail and organization skills
  • Ability to adapt to changing priorities
  • Excellent interpersonal and communication skills

Preferred skills include Zendesk, Customer Support Experience, UserPilot, MySQL Database, Google Suite, Microsoft Office Suite, Microsoft Teams, Jira, and Slack.

Applicants should submit their CV with the subject line "Project Coordinator".



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