Claims Examiner

We are seeking a skilled professional to fill the role of Auto Damage Claims Specialist. This critical position serves as a liaison between customers, repair teams, and operational scheduling.

• Inspect vehicle damage remotely using submitted photos and/or video footage.
• Identify required SMART repair work (e.g., minor dents, scuffs, scratches, paint damage, alloy wheel damage, larger repairs fit for mobile bodyshops).
• Accurately prepare repair quotes using internal systems and pricing matrices.
• Issue transparent, competitive quotes using predefined labour and parts pricing guidelines.
• Clearly communicate quote details to customers in writing or over the phone.
• Log and follow up on all quotes promptly.
• Respond to incoming customer enquiries via email, web forms, and phone.
• Qualify leads and guide customers through the repair process.
• Convert quotes into confirmed bookings by explaining value, repair process, and timescales.

• Prior experience in vehicle damage assessment, quoting, or SMART repair industry is essential.
• Strong knowledge of minor vehicle damage types and SMART repair capabilities is required.
• Familiarity with estimating tools or internal quoting platforms is advantageous.
• Excellent attention to detail and communication skills are necessary.
• Proven ability to handle customer queries and close sales over the phone or digitally is desired.