
Workforce Optimization Analyst
5 days ago
Job Title: Workforce Management Forecasting Specialist IV
Job DescriptionThe ideal candidate will have experience in BPO workforce management and advanced capacity planning skills. They will be responsible for collaborating with internal stakeholders through meetings, such as performance reviews, team meetings, and project updates. Additionally, they will engage in discussions with external stakeholders, particularly BPOs, regarding capacity management.
They will contribute to performance management and assist with data management tasks, including ensuring data accuracy across multiple sources. They will also review forecasts and gather insights for weekly capacity calls with BPO partners.
They will also help drive SLA management, reviewing historical and projected metrics, analyzing performance data, and presenting observations to address efficiency gaps.
This role offers an opportunity to contribute to the success of the WFM Program, making a significant impact on operational efficiency and cost savings.
Required Skills and QualificationsThe following skills and qualifications are required:
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