Workforce Mobilization Services Regional Resource Co-ordinator

**Company Description**
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**Job Description** Role and Responsibilities**:
As a **WMS Regional Resource Coordinator**, you will play a key role in supporting our Workforce Mobilization Services (WMS) vertical within our Global Incubation Hub, which is vital for resourcing needs across Customer Service and Support (CSS).

The WMS team manages the contingent worker budget for CSS Delivery and focuses on three primary missions: developing a talent pipeline, maintaining a dynamic workforce, and expanding capacity within Subject Matter Expert (SME) teams.

**Your main responsibilities include**:

- ** Collaborating with CSS Delivery Leadership** to identify and address workforce needs.
- ** Allocating resources and managing workforce capacity** to ensure optimal team performance.
- ** Coordinating with approved suppliers** to mobilize workforce resources effectively.
- ** Driving workforce optimization initiatives** to meet project and service delivery goals.
- ** Monitoring and reporting on workforce metrics**, ensuring alignment with business objectives.
- ** Managing relationships with key stakeholders**, including Hiring Managers (HMs), Regional and Global directors, Suppliers, and Employer of Record (EoR) partners.
- ** Handling Purchase Requisitions (PR) and Purchase Orders (PO)** as needed.
- ** Ensuring adherence to processes and KPI deliverables** and providing communication and interface with all areas supported by WMS.
- ** Supporting other Regional Coordinators globally** as needed.

**Qualifications** Mandatory Requirements**:
To be successful in this role, you need to have:

- ** Excellent written and verbal communication skills.**:

- ** Effective supplier and stakeholder management abilities.**:

- ** Strong time management and problem-solving skills.**:

- ** Experience in decision making, negotiations, and risk assessments.**:

- ** Ability to deliver solutions while mitigating or removing obstacles.**:

- ** Demonstrated ability to present to stakeholders of all levels**, from department overviews to budget updates and leadership reports.
- ** Experience in managing workforce plans, budget commitments, resource allocation, progress tracking, and on-time delivery within budget constraints.**

**Desired Requirements**:
While not mandatory, the following skills and experiences are highly desirable:

- ** Experience with ServiceNow’s platform.**:

- ** Advanced skills in Excel and the Microsoft suite.**:

- ** Knowledge of program/project management methodologies** such as Six Sigma, PMP certification, or Agile project delivery.
- ** Data analysis and analytics experience.**:

- ** Exposure to customer support organizations.**

**Qualifications**:

- ** 5-7 years' experience in workforce management, business operations, project management, or workforce strategy.**:

- ** Tertiary qualifications in Business Administration, Strategy, Finance, or Project Management.**

**Additional Information** Work Personas**

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

**Equal Opportunity Employer**

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

**Accommodations**

**Export Control Regulations**

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.