Workforce Operations Strategic Analyst

24 hours ago

Hyderabad Secunderabad Telangana, India beBeeOperations Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

We are seeking a seasoned Workforce Operations Senior Analyst to support our Customer Success Group (CSG) Professional Services Headcount Management team in driving the success of Position Management at Salesforce.

HCMs play a pivotal role in managing the execution of their organizations' annual workforce plan, partnering with the business to lead headcount for assigned organizations and governing Workday requests to ensure they align within organizational guardrails.

This individual will also contribute to critical initiatives for Workforce Operations, including annual Go for Growth (G4G) new Fiscal Year strategic planning.

  • Manage the Global Professional Services Workday queue for Headcount related requests, including net new positions, backfills, cost-impacting position edits, and job requisition updates as well as data loads for bulk position details.
  • Provide proactive support to field teams and other key stakeholders.
  • Translate Workforce Operations objectives into actionable headcount plan execution in Workday.
  • Review incoming requests against established Workday guardrails, flagging trends for key stakeholders (Workforce Ops, Finance, Business Leaders).
  • Maintain organizations' headcount plans via Workday position management (ad-hoc position creation, freeze/unfreeze or close positions, regular audits of Frozen and Vacant positions).
  • Ensure trusted access to sensitive cost-related data to inform decisions.
  • Collaborate cross-functionally with key stakeholders (finance, recruiting, employee success, and Workday Center of Excellence) to manage headcount requests and improve HCM processes and systems.
  • Advocate for process improvements, identifying opportunities to automate existing tasks and solve operational issues, proposing effective changes to systems and processes to address root causes.
Required Skills and Qualifications:

  • 4+ years of professional experience in an analytical role, operations, or strategy department.
  • Outstanding problem-solving skills: consistent track record to ask questions, develop solutions, and recommendations.
  • Critical thinking and ability to make informed decisions within business guardrails.
  • Excellent communication skills (written and verbal) with an ability to explain complex issues in an understandable way.
  • Ability to work effectively in a fast-paced, quickly changing environment.
  • Results and service-oriented with a strong ability to proactively make and communicate progress with incomplete information.
  • Ability to multitask effectively.
  • Ability to work independently and collaboratively in a dynamic environment.
Preferred Skills:

  • Familiarity with CRM and Salesforce reporting, coupled with sophisticated G-suite expertise (Sheets, Slides, etc.).
  • Excel, SQL, Tableau/Alation/Snowflake, or other Business Intelligence tools.

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