
Workforce Planning Lead
15 hours ago
We seek an experienced professional to lead workforce planning, forecasting, and scheduling initiatives. The ideal candidate will have expertise in optimizing staffing levels, analyzing trends, and creating reports to drive productivity and efficiency.
The successful candidate will be responsible for managing workforce planning, monitoring real-time adherence, shrinkage, and service levels across business units. They will collaborate with operations and leadership teams to provide actionable insights on performance and resource utilization.
Key Responsibilities:
- Lead workforce planning, forecasting, and scheduling initiatives
- Monitor real-time adherence, shrinkage, and service levels
- Collaborate with operations and leadership teams to provide actionable insights
- Analyze trends, create reports, and recommend strategies for improving productivity and efficiency
- Ensure compliance with workforce management processes and best practices
Requirements:
- 5+ years of experience in Workforce Management within a BPO / shared services / large-scale operations environment
- Strong expertise in forecasting, capacity planning, scheduling, and real-time monitoring
- Proficiency in WFM tools and MS Excel (advanced level preferred)
- Excellent analytical, problem-solving, and communication skills
- Ability to collaborate effectively with stakeholders and lead process improvements
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