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Technical Support Specialist

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Job Summary:

We are seeking a talented technical support specialist to join our team.

This is an exciting opportunity for someone who enjoys problem-solving and has excellent communication skills.

The ideal candidate will possess strong technical knowledge, analytical thinking, and the ability to work independently.

Key Responsibilities:
  • Provide technical assistance to internal and external users via email, forms, or telephone.
  • Diagnose and resolve basic technical issues related to software applications and network connectivity.
  • Perform configuration changes to meet user requirements.
  • Escalate complex issues to higher-level support teams when necessary.
  • Maintain accurate records of user interactions and technical issues in the ticketing system.
  • Provide timely follow-up with users to ensure their issues are resolved to their satisfaction.
  • Assist with user account management, including password resets and access permissions.

Requirements:
  • Previous experience in a customer service or technical support role.
  • Strong technical knowledge of software applications and network connectivity.
  • Excellent verbal and written communication skills.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • A customer-oriented mindset with a desire to help others.

About Our Team:

We are a dynamic team of professionals dedicated to delivering results quickly and effectively. We value teamwork, continuous learning, and growth opportunities.