Technical Support Specialist

2 days ago

Amrāvati, Maharashtra, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Technical Support Specialist

Overview of the Role

This position involves providing technical assistance to customers across various global regions. The successful candidate will be the first point of contact for users, handling inquiries related to mobile devices and services via phone calls, emails, and chats.

Main Responsibilities:

  • Deliver customer support in multiple languages via various communication channels
  • Identify and troubleshoot issues with mobile devices and connectivity
  • Accurately record and manage service tickets
  • Foster collaboration with internal teams and telecom providers to resolve service-related problems
  • Maintain adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
  • Serve as a liaison between end-users and technical teams for complex queries

Ideal Candidate Profile:

  • Experience in technical support ranging from 2 to 6 years
  • Excellent communication skills in multiple languages
  • Able to work effectively in a rotational shift environment
  • Possess strong problem-solving and troubleshooting skills
  • Experience with mobile technologies and ticketing tools is beneficial
  • A self-starter with a collaborative mindset and attention to detail

Key Qualifications:

  • Proficiency in multiple languages is essential
  • Strong analytical and problem-solving skills are required
  • The ability to multitask and work under pressure is necessary
  • Knowledge of mobile technologies and ticketing systems is advantageous

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