Technical Support Specialist

2 days ago

Amrāvati, Maharashtra, India beBeeSpecialist Full time ₹ 90,00,000 - ₹ 1,20,00,000
**Job Title:** Technical Support Specialist

Flynaut is seeking a skilled Technical Support Specialist to deliver exceptional remote IT support with a focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint.

The ideal candidate will provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint), work with an Architect for Exchange Online and SharePoint Online migrations, configure and support Intune device enrollment, compliance policies, and app deployments, administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.

Responsibilities:

  • Provide expert technical guidance and troubleshooting for Level 2 incidents remotely, minimizing downtime.
  • Serve as the escalation point for Level 1 tickets, providing triage guidance and knowledge-sharing.

Customer Engagement:

  • Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.

Qualifications & Requirements:

  • 4+ years in IT support, including at least 2 years in a Level 2 capacity.
  • Proven expertise in Microsoft 365 administration, Exchange Online, and SharePoint Online.
  • Strong working knowledge of Intune endpoint enrolment, compliance, and configuration policies.
  • Solid background in Active Directory/Azure AD user and group management, GPO, and authentication troubleshooting.

We Offer:

  • A collaborative environment, continuous upskilling, and opportunities to work with the latest Microsoft cloud technologies.

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