Senior Technical Support Expert

1 day ago


Amrāvati, Maharashtra, India beBeeSupport Full time ₹ 12,00,000 - ₹ 15,00,000
Technical Support Specialist

Job Summary:

We are seeking a highly skilled technical support professional to join our team.

Key Responsibilities:

  • Provide second and third-level support to resolve complex customer issues.
  • Collaborate with internal teams for effective issue resolution.
  • Manage support tickets for timely resolution, ensuring customer satisfaction.
  • Document and communicate technical solutions to customers and teams, improving knowledge sharing.
  • Continuously improve support processes, tools, and systems, enhancing the overall customer experience.
  • Work on technical aspects of projects and provide support to customers, driving business growth.

Requirements:

  • Bachelor's degree in computer science or related field.
  • 1-2 years of experience in technical support, preferably in ETLs, databases, and AWS cloud technologies.
  • Strong technical background, excellent problem-solving and troubleshooting skills.
  • Excellent customer service skills, ability to work effectively under pressure.
  • Experience with support ticket management tools and processes, continuous improvement mindset.


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