Senior Technical Support Specialist

2 days ago

Amrāvati, Maharashtra, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

This role offers flexibility and variety in a night shift environment, allowing you to bridge the gap between technical knowledge and business operations.

As a key member of our team, you will play a critical role in ensuring the smooth operation and support of our technical tools and systems while maintaining strong relationships with our clients. This requires someone who can provide both technical support and strategic insights for process improvements.

The successful candidate will have exceptional verbal and written communication skills, a Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field, and at least 2 years of experience in client services, technical support, or business operations. Strong knowledge of technical systems and tools is essential, along with proven ability to troubleshoot and resolve technical issues with attention to detail and client satisfaction.

A collaborative mindset and excellent communication skills are required to work effectively with cross-functional teams and manage client relationships. Additionally, the ideal candidate will have knowledge of business operations and a strategic mindset for process improvement, as well as strong analytical and problem-solving skills.

Key Responsibilities:
  • Provide exceptional customer service by resolving inquiries and issues related to technical tools, platforms, and services.
  • Serve as a subject matter expert for clients on operational processes, technical systems, and engineering-related queries.
  • Troubleshoot technical problems and provide proactive solutions to ensure smooth client experiences.
  • Assist in the onboarding and training of clients in using technical tools and platforms.
  • Collaborate with internal teams to resolve technical issues and analyze client data to identify trends and opportunities for process improvements.
  • Help develop and implement business operations processes and workflows that enhance efficiency and client satisfaction.
  • Manage client relationships, ensuring clear communication, timely issue resolution, and continuous improvement.

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