Exceptional Technical Support Role

1 day ago

Amrāvati, Maharashtra, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,00,00,000
Technical Support Specialist Opportunity

WizCommerce is seeking a highly skilled Technical Support Specialist to play a pivotal role in resolving complex technical issues and ensuring seamless operation of our platform.

Key Responsibilities:
  • Advanced Technical Support: Handle escalated technical tickets that require an in-depth understanding of the product's infrastructure, APIs, and backend systems.
  • Issue Resolution: Diagnose and resolve technical issues related to data migration, application stability, and infrastructure. Document solutions in JIRA or our Support CRM for streamlined tracking.
  • Scripting and Automation: Utilize Python to create scripts for automating repetitive tasks, analyzing logs, or building custom tools to assist in debugging and issue resolution.
  • Technical Expertise Development: Enhance your understanding of WizCommerce's tech stack, including APIs, databases, and backend components essential for troubleshooting.
  • Cross-functional Collaboration: Collaborate with engineers to solve complex issues and effectively communicate technical information to non-technical team members.
Requirements:
  • At least 4 years of experience in a technical support role, with knowledge of web technologies (HTML, CSS, JavaScript) and familiarity with APIs.
  • Strong problem-solving and debugging skills in a technical SaaS environment.
  • Effective written and verbal communication skills in English.
  • Ability to work during US hours (evenings and/or nights).
About Us

Our mission is to empower businesses with innovative technology solutions that drive revenue and foster growth.

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