
Frontend Technical Support Specialist
18 hours ago
Key Opportunity:
Support an organization by leveraging technical expertise and exceptional communication skills to resolve frontend-related support tickets, manage team members, and ensure high-quality delivery.
Job Overview
This role involves providing direct support for issues related to HTML5, CSS3, jQuery, and WordPress. It also requires troubleshooting and debugging frontend issues efficiently while assisting team members with complex problems.
Responsibilities:
- Manage and prioritize frontend-related support tickets
- Distribute tasks among team members based on skillset and urgency
- Ensure timely resolution of support tickets and maintain quality standards
Requirements:
- Strong command of HTML5, CSS3, and jQuery
- Proficiency in WordPress (themes & plugins)
- Excellent verbal and written communication skills
- Ability to analyze and solve problems efficiently
- Capacity to prioritize and manage multiple support tickets
- Experience in team coordination and task delegation
- Knowledge of basic PHP
Preferred Qualifications:
- Prior experience in a support or ticket-based environment
- Knowledge of JavaScript frameworks (React, Angular, Vue) is advantageous
- Familiarity with project management tools like Trello, Jira, or Zoho
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