Technical Support Professional
24 hours ago
We are seeking a skilled Junior Technical Support Technician to provide technical assistance to end-users.
Key Responsibilities:- Offer first-level technical support via phone, email, and in-person
- Evaluate and qualify requests
- Analyze and troubleshoot hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Process demands/resolve incidents following established procedures
- Document, track, and record incidents/service requests using the ticketing system
- Achieve timely resolution of incidents according to service level agreements (SLAs)
- Escalate complex issues to senior technicians or other teams when necessary
- Fundamental understanding of computer hardware, software, and networking concepts with a maximum of 6 months experience
- Familiarity with Windows and/or Mac operating systems
- Knowledge of common office software applications (e.g., Microsoft Office Suite)
- Strong analytical skills with excellent problem-solving abilities
- Effective verbal and written communication skills
- Customer-focused with a friendly and patient demeanor
We strive to deliver exceptional customer experiences. This role is an opportunity to contribute to our mission.
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