Front Office Coordinator
1 week ago
At Accor, we're committed to delivering exceptional experiences for our guests. As a Front Office Executive, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.
Key Responsibilities
- Guest Relations: Provide warm and personalized greetings to guests, assist with check-in and check-out procedures, and respond to their requests in a timely and professional manner.
- Reservation Management: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail.
- Front Desk Operations: Manage the front desk area, including answering phone calls, responding to emails, and handling guest requests.
- Payment Processing: Process guest payments, handle cash transactions, and maintain accurate records of financial transactions.
- Room Allocation: Coordinate room assignments based on guest preferences, availability, and special requests.
- Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions.
- Problem Resolution: Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.
Qualifications
- Previous experience in a similar role within the hospitality industry is preferred.
- Exceptional customer service skills with a friendly and outgoing personality.
- Strong communication skills, both verbal and written, with proficiency in English.
- Excellent organizational and multitasking abilities, with a keen attention to detail.
- Proficiency in using computer systems and hotel management software.
- Ability to remain calm and composed under pressure, with a proactive approach to problem-solving.
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
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