Travel Experience Coordinator

3 weeks ago


Mumbai, Maharashtra, India Arrivia Full time

The Travel Admin Agent role at arrivia offers an exciting opportunity to support the company in delivering exceptional customer experiences. As a key member of the team, you will be responsible for providing top-notch support to customers and the Sales Team, ensuring seamless holiday experiences for our members.

Key Responsibilities:

  • Provide exceptional customer service via phone and email, addressing concerns and resolving issues in a timely and effective manner.
  • Manage and clear tickets efficiently, ensuring accurate and up-to-date information is entered into the system.
  • Process holiday amendments and inform members of updates.
  • Coordinate and complete administrative tasks related to holiday processing, including payment and supplier management.
  • Verify the accuracy of information loaded into the system before sharing it with members.
  • Deliver premium customer service, representing the company's values and culture.
  • Demonstrate a high level of productivity through effective time management and multi-tasking.
  • Ensure complaints are handled with empathy and resolution.
  • Collaborate with management and stakeholders to develop new initiatives and process improvements.

Requirements:

  • Excellent written and verbal communication skills.
  • Ability to work a scheduled weekend as needed.
  • Critical thinking and problem-solving skills.
  • Familiarity with phone, email, and chat etiquette.
  • Demonstrated initiative and ability to follow instructions and procedures.
  • Commitment to delivering exceptional customer service and experiences.
  • Understanding and adherence to policies on confidentiality and privacy.
  • Maintain regular, consistent, and professional attendance, punctuality, and personal appearance.

Our Core Values:

  • Stay Curious - Embracing new challenges and opportunities for growth and improvement.
  • Keep it Real - Building trust through open, honest, and clear communication.
  • Own it - Taking ownership and seeking ways to make an impact.
  • Win Together - Creating a culture of connection and inclusion.

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