Travel Experience Coordinator
3 weeks ago
The Travel Admin Agent role at arrivia offers an exciting opportunity to support the company in delivering exceptional customer experiences. As a key member of the team, you will be responsible for providing top-notch support to customers and the Sales Team, ensuring seamless holiday experiences for our members.
Key Responsibilities:
- Provide exceptional customer service via phone and email, addressing concerns and resolving issues in a timely and effective manner.
- Manage and clear tickets efficiently, ensuring accurate and up-to-date information is entered into the system.
- Process holiday amendments and inform members of updates.
- Coordinate and complete administrative tasks related to holiday processing, including payment and supplier management.
- Verify the accuracy of information loaded into the system before sharing it with members.
- Deliver premium customer service, representing the company's values and culture.
- Demonstrate a high level of productivity through effective time management and multi-tasking.
- Ensure complaints are handled with empathy and resolution.
- Collaborate with management and stakeholders to develop new initiatives and process improvements.
Requirements:
- Excellent written and verbal communication skills.
- Ability to work a scheduled weekend as needed.
- Critical thinking and problem-solving skills.
- Familiarity with phone, email, and chat etiquette.
- Demonstrated initiative and ability to follow instructions and procedures.
- Commitment to delivering exceptional customer service and experiences.
- Understanding and adherence to policies on confidentiality and privacy.
- Maintain regular, consistent, and professional attendance, punctuality, and personal appearance.
Our Core Values:
- Stay Curious - Embracing new challenges and opportunities for growth and improvement.
- Keep it Real - Building trust through open, honest, and clear communication.
- Own it - Taking ownership and seeking ways to make an impact.
- Win Together - Creating a culture of connection and inclusion.
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