Senior Travel Associate

3 weeks ago

Mumbai, Maharashtra, India BCD Travel Full time

About the Role:

We are seeking a highly skilled and experienced Senior Travel Associate to join our team at BCD Meetings & Events. As a key member of our team, you will be responsible for providing exceptional travel services to our clients, ensuring seamless and efficient travel experiences.

Key Responsibilities:

  • Accurately and efficiently handle incoming requests via multiple channels (phone, email, etc.) and provide proactive travel consultation
  • Book reservations for air travel, hotel, and car rentals with accuracy
  • Handle travel arrangements with complete confidentiality and offer high-touch services
  • Arrange innovative and creative special services as requested by the client
  • Solve problems on the spot using various tools and expert communication skills
  • Own problems throughout the lifecycle of the issue and be available to respond as necessary
  • Able to make independent decisions under difficult situations
  • Maintain and seek expansion of current knowledge and have a growth mindset
  • Achieve individual and contractual service level goals related to telephone, quality, and productivity
  • Maintain client profiles, ensuring special requests and reward program information are included, such as frequent flyer/driver/hotel stay
  • Ensure optimum customer service through effective use of phone systems and positive telephone service techniques and email etiquettes
  • Know and properly use airline terminology, codes, fare basis, airline rules, and tariffs, resource guides, and industry contacts
  • Remain informed of all airline rules and regulations and current affairs
  • Communicate information to clients accurately and appropriately

About You:

We are looking for a highly resourceful and self-sustained individual who can work well with minimum supervision and be comfortable working at the BCD office and managing face-to-face conversations, including managing some highly senior-level executives.

Requirements:

  • 3-5 years of relevant work experience as a Travel Consultant
  • Strong knowledge of managing travel requests not only within and from India but also regionally (APAC) and globally
  • Prior experience of working as an implant will be preferred
  • Dedication to customer satisfaction, willingness to do what it takes to get the job done, acting with tact, and demonstrating excellent problem-solving skills
  • Strong interpersonal skills and professionalism
  • Strong international booking and ticketing knowledge in complex multi-sector and round-the-world routing departing from all major global hubs, including domestic travel within the USA
  • Demonstrate above-average productivity levels
  • Proficiency on GDS systems mandatory
  • Demonstrate internet research skills for clients' information
  • Ability to deliver high levels of customer service to travelers

About Us:

BCD Meetings & Events is a market leader in travel management, helping people and companies travel smart and achieve more. We operate in over 100 countries, and our team of 10,000+ people work virtually, fostering a good work-life balance. We're committed to sustainability and driving success for our customers, business, and ourselves.

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