Senior Travel Associate

4 weeks ago


Mumbai, Maharashtra, India BCD Meetings & Events Full time

About the Role:

We are seeking a highly skilled and experienced Travel Associate to join our team at BCD Travel. As a key member of our team, you will be responsible for providing exceptional travel consultation services to our clients, handling incoming requests, and ensuring accurate and efficient travel arrangements.

Key Responsibilities:

  • Handle incoming requests via multiple channels (phone, email, etc.) and provide proactive travel consultation
  • Book reservations for air travel, hotel, and car rentals with accuracy
  • Handle travel arrangements with complete confidentiality and offer high-touch services
  • Arrange innovative and creative special services as requested by the client
  • Solve problems on the spot using various tools and expert communication skills
  • Own problems throughout the lifecycle of the issue and be available to respond as necessary
  • Able to make independent decisions under difficult situations
  • Maintain and seek expansion of current knowledge and have a growth mindset
  • Achieve individual and contractual service level goals related to telephone, quality, and productivity
  • Maintain client profiles, ensuring special requests and reward program information are included

About You:

We are looking for a dedicated and customer-focused individual with 3-5 years of relevant work experience as a Travel Consultant. You should have strong knowledge of managing travel requests within and from India, as well as regionally (APAC) and globally. Prior experience of working as an implant will be preferred.

About Us:

BCD Travel is a market leader in travel management, helping people and companies travel smart and achieve more. We operate in over 100 countries and have a virtual, dynamic, and flexible work environment that fosters a good work-life balance.



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