Technical Support Specialist
2 weeks ago
At Smart Search Consultants, we are seeking an experienced Technical Support Specialist to join our team.
The estimated salary for this role is ₹15,00,000 - ₹20,00,000 per annum, depending on experience and qualifications.
Job Description:
We are looking for a skilled technical support engineer with strong Unix Shell scripting knowledge, SQL query expertise, and experience working with Linux/Unix.
The ideal candidate will have 2-5 years of experience in monitoring tools, incident management, problem management, release management, and request management.
Key Responsibilities:
- Provide L1/L2 support for medium-sized web-based applications/systems
- Work closely with business users, manage escalations, and ensure timely resolution of tickets
- Maintain issue lists, track progress, and ensure SLA adherence
Requirements:
- Engineering graduate with a degree in Computer Science or related field
- Strong knowledge of Apache httpd server, Tomcat deployment process, and Java
- Experience with ServiceNow or similar ticketing tools
What We Offer:
- A competitive salary package
- Opportunities for growth and professional development
- A dynamic and supportive work environment
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