Customer Experience Advocate

1 week ago

Belgaum, Karnataka, India beBeeSupport Full time ₹ 6,00,000 - ₹ 8,00,000

Are you a motivated and empathetic professional looking for a challenging role where you can make a real impact?

We are seeking a highly skilled Voice Support Specialist to join our team. As a key member of our support function, you will play a critical part in ensuring learners have a seamless experience with our platform.

The ideal candidate will be proactive, able to handle complex issues with ease, and possess excellent communication skills. They will welcome new learners, address concerns, and provide solutions that improve outcomes.

Main Responsibilities:
  • Welcome and Onboard New Learners: Proactively contact new learners within 48 hours to guide them through account setup, platform access, and initial orientation.
  • Red-Alert Engagement: Identify at-risk learners flagged by the system and proactively contact them to diagnose challenges and provide solutions.
  • Issue Resolution: Address and resolve learner issues related to billing, platform access, and general inquiries in a timely and efficient manner.
  • Administrative Support: Maintain detailed call logs and learner status in our CRM system.
  • Process Improvement: Provide feedback on workflows and suggest enhancements to improve the learner experience.
Requirements:
  • Excellent Communication Skills: Clear, confident, and empathetic voice communication.
  • Problem-Solving Ability: Ability to understand concerns, assess needs, and act quickly to resolve issues.
  • Learner-Centric Mindset: Patience and dedication to improving learner experience and outcomes.
  • Time Management: Capable of managing call schedules, follow-ups, and reports efficiently.
  • Tech Savvy: Comfortable using CRM systems, call monitoring tools, and internal platforms.

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