Customer Experience Specialist

13 hours ago


Belgaum, Karnataka, India beBeeCustomerExperience Full time ₹ 15,00,000 - ₹ 30,00,000
Job Description:

As a customer-facing professional, you will play a crucial role in ensuring our customers have a seamless and positive experience with our products and services.

  • Deliver top-notch support by responding to customer queries efficiently and effectively.
  • Act as a customer advocate by understanding their needs and providing tailored solutions.
  • Develop problem-solving skills by analyzing and reporting product issues.
  • Contribute to the growth of our knowledge base by regularly updating internal systems with insights from technical issues and valuable customer conversations.
Required Skills and Qualifications:
  • Minimum 2 years of experience in a customer-facing role or equivalent.
  • Strong communication and problem-solving skills.
  • Fluency in both English and Hindi.
  • Familiarity with help desk software and remote support tools.
Benefits:
  • Competitive salary and benefits package.
  • Extensive medical insurance for employees and dependents.
  • Flexible working hours.
  • Tailored vacation and leave policies.
  • A reward system celebrating hard work and milestones.
  • Learning and upskilling opportunities.
Life at Our Company:

We strive to provide a supportive and inclusive work environment that promotes collaboration, innovation, and growth.



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