Customer Experience Specialist

10 hours ago

Belgaum, Karnataka, India beBeeCustomerSupport Full time ₹ 1,42,000 - ₹ 35,00,000
Job Opportunity

This role is an excellent chance to gain valuable experience in customer support and candidate management while working with a dynamic team.

  • Candidates will play a crucial part in enhancing the overall candidate experience by managing communications, verifying documentation, and ensuring professionalism and empathy in all interactions.
  • Responsibilities include being a candidate champion, addressing inquiries and resolving issues via email or chat, reviewing candidate-provided documents for completeness and accuracy, educating candidates on the documentation process, and documenting interactions and feedback to identify trends and areas for improvement.

Candidates should have strong written and verbal communication skills, a basic understanding of customer support and/or candidate management, ability to work independently and as part of a team, and strong organizational skills and attention to detail.

Key Skills:

  • Proactive Approach: The ability to take initiative, make decisions, and tackle challenges effectively.
  • Effective Communication: Strong communication skills with clarity, professionalism, and empathy.
  • Attention to Detail: A keen eye for detail and ability to solve problems efficiently.
  • Technical Aptitude: Comfort with Google Sheets and willingness to learn new software tools.
  • Collaborative Spirit: Ability to collaborate enthusiastically and be eager to learn and grow.

The successful candidate will enjoy various benefits, including health insurance, learning and development budget, remote work setup, and opportunities to earn recognition and rewards through our EngageWith program.

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