Customer Experience Specialist Opportunity

2 days ago


Belgaum, Karnataka, India beBeecustomerexperience Full time ₹ 20,00,000 - ₹ 25,00,000
Customer Experience Specialist Opportunity

We are seeking an accomplished Customer Experience specialist to join our team. This role will involve leveraging expertise in Genesys Cloud, AWS Connect, and CX UI/UX capabilities to deliver exceptional customer experiences.

  • Main Responsibilities:
  • Ongoing analysis and optimization of customer journeys through innovative UI/UX solutions and process improvements
  • Collaboration with cross-functional teams to map, analyze, and improve customer experiences

Requirements:

  • Minimum 8 years of experience in the contact centre domain
  • Strong exposure to Genesys CX UI / AWS Connect UI consoles
  • Solid understanding of UI/UX design principles for customer-facing platforms

Preferred Skills:

  • Genesys Copilot
  • Analytics & Reporting Tools: QlikSense, Looker
  • Cross-functional collaboration with Product, Operations, and Technology teams

About Our Company:

We offer a flexible, remote-friendly work culture and the opportunity to work with leading CX technologies across global enterprises.



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