Silver Jewelry Customer Experience Specialist

4 days ago

Belgaum, Karnataka, India beBeeCustomerSupport Full time ₹ 4,50,000 - ₹ 8,50,000

About Us

We are a leading silver jewelry brand redefining how modern India wears and gifts jewelry.

Our mission is to provide exceptional customer service and support.

  • Verify order details with customers via phone calls for smooth delivery.
  • Manage customer inquiries across various channels including phone, email, and social media platforms.
  • Handle returns and exchanges efficiently and effectively.
  • Capture valuable customer insights and feedback to enhance our products and services.
  • Maintain accurate records of interactions and follow up with customers until resolution.
  • Collaborate with the operations team to ensure seamless order fulfillment and a delightful customer experience.

Requirements:

  • 1-2 years of experience in customer-facing roles (D2C/e-commerce preferred).
  • Excellent communication skills in English and Hindi (written and verbal).
  • Strong problem-solving skills and ability to handle challenging situations calmly.
  • A high level of energy and enthusiasm with a customer-centric approach.
Why Join Our Team?
  • Be part of a high-growth D2C brand revolutionizing the jewelry industry.
  • A dynamic culture that values innovation, creativity, and learning.
  • Opportunities to grow with the company as we scale nationwide and globally.

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