Customer Growth Specialist

13 hours ago


Belgaum, Karnataka, India beBeeRelationship Full time ₹ 15,00,000 - ₹ 20,00,000
Job Description:

The primary objective of this role is to devise and execute customer relationship management (CRM) strategies in alignment with business goals. The CRM Manager will focus on engaging customers, retaining them, and fostering growth through effective utilization of CRM platforms.

This position involves overseeing a team of CRM specialists, ensuring the seamless configuration and integration of the CRM system, analyzing customer data to identify trends, and generating reports to measure campaign effectiveness.

To be successful in this role, the ideal candidate will possess expertise in CRM platforms, data management, and reporting, as well as demonstrate strong leadership, communication, and interpersonal skills. Analyzing data, identifying trends, and solving complex CRM-related problems are also essential responsibilities.

The CRM Manager will work closely with marketing, sales, and customer support teams to align CRM strategies and ensure a consistent customer experience. Additionally, this role requires staying informed about CRM technology trends and best practices to recommend innovative solutions and improvements.

Responsibilities include:

  • Devising and executing CRM strategies
  • Overseeing a team of CRM specialists
  • Ensuring the seamless configuration and integration of the CRM system
  • Analyzing customer data to identify trends
  • Generating reports to measure campaign effectiveness
  • Collaborating with marketing, sales, and customer support teams
  • Staying informed about CRM technology trends and best practices


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