Expert Customer Service Specialist

1 day ago

Belgaum, Karnataka, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

Technical Support Specialist

  • We are seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing exceptional technical support to customers through incoming calls, ensuring a truly empathetic concern for customer issues.
  • The ideal candidate will utilize judgment, training resources, and knowledge base to provide consistent solutions to customers, identifying escalations and creating expectation alignment with customers.
  • Key responsibilities include documenting issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps.
  • We require the ability to improve, hone, and develop skills and knowledge that accelerates support and product expertise.
  • Collaboration with peers, managers, and organizational leaders is essential to provide solutions.

Required Skills:

  • Proficient in US Accent and English Language, both Verbal and written.
  • Honest, dependable, and full of integrity.
  • Ability to seamlessly adapt to changes quickly.
  • Demonstrated logical approach to troubleshooting.
  • Consistently maintain a superior level of professionalism.
  • Ability to work with internal and external stakeholders to achieve exceed expectations and goals.
  • Experience or education from an electronics or information technology background.
  • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases.

Minimum Qualification:

  • Bachelor's degree in Computers/Electronics, BCA, or BBA or equivalent.
  • Work experience in similar set-ups like fueling industry, IT support, retail customer support center with trouble shooting experience is a must.
  • Ability to work in 24X7 rotational shift environment and majorly in US time zone.
  • Ability to work independently with minimal support in Hybrid model.
  • Ability to multi task and has a good typing speed at least 50 words per min.

Benefits:

  • Competitive salary package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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