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Customer Service Expert

2 weeks ago


Belgaum, Karnataka, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000
Job Description

We are seeking a skilled and customer-focused professional to excel in our Customer Support Team.

As a key member of our team, you will be responsible for providing exceptional customer service via various channels, resolving issues efficiently, and responding to inquiries in a timely and professional manner.

  • Provide top-notch customer service via phone, email, or chat, addressing customer concerns and resolving issues effectively.
  • Respond to customer inquiries, concerns, and feedback in a timely and professional manner, ensuring customer satisfaction.
  • Collaborate with cross-functional teams to resolve complex customer issues, utilizing your analytical skills and problem-solving abilities.
  • Analyze and report customer feedback to identify areas for improvement, contributing to the growth and development of our services.
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers, ensuring seamless support experiences.
  • Meet or exceed performance metrics and goals related to customer satisfaction, first call resolution, and issue escalation, driving continuous improvement.
Required Skills and Qualifications

To succeed in this role, you will require:

  • Experience: Open to both freshers and candidates with customer service experience (0-3 years).
  • Shift: Rotational shifts with rotational weekly offs.
  • Location: We are open to candidates located in various locations but the candidate must be willing to work rotational shifts.
  • Skills: Strong English communication skills, ability to multitask and prioritize tasks effectively, excellent problem-solving and analytical skills, strong organizational and time management skills, and a positive attitude towards continuous learning and growth.
Benefits

As a valued member of our team, you can expect:

  • A competitive remuneration package.
  • Opportunities for professional growth and development.
  • A dynamic and collaborative work environment.