
Customer Service Liaison
2 days ago
Dabba Network is a pioneer in low-cost, decentralized Wi-Fi networks leveraging DePIN and Web3 technologies to deliver affordable high-speed internet.
Role Overview
We are seeking a dynamic individual to deliver top-tier customer support handle select sales calls and troubleshoot ISP and networking queries.
Key Responsibilities:
- Provide exceptional customer support via calls chats or email.
- Diagnose and resolve networking issues related to Dabba devices backhauls or connectivity faults.
- Guide customers on device activation steps including the Dabba Lite onboarding process and interaction with local coordinators for deployment.
- Respond to incoming sales inquiries with relevant information about hotspots including pricing and rewards systems.
- Collaborate with internal sales or partnerships teams as needed to escalate leads and follow-up.
- Maintain accurate records using CRM tools documenting recurring concerns resolution steps and potential areas for improvement.
Requirements:
- Experience in ISP or networking-related customer support.
- Strong communication skills.
- Adaptable with a positive can-do attitude to thrive in a startup environment.
- Flexible availability for a 6-day work week.
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