Senior Customer Advocate

5 days ago

Belgaum, Karnataka, India beBeeCustomerSuccess Full time ₹ 15,00,000 - ₹ 17,50,000

Unlock the Future of Customer Success

We are on a mission to revolutionize cross-border specialty chemicals trade with innovative solutions.

The global speciality chemicals market is a multibillion-dollar industry growing at a CAGR of 5.7%, plagued by inefficiencies in cross-border commerce. Our team has scaled up operations, serving over 40 countries and partnering with numerous customers and suppliers. We have secured significant funding from prominent investors.

We seek an experienced professional to oversee post-sales customer interactions, ensuring seamless execution of orders and timely updates. This role bridges sales, logistics, and operations to prioritize customer satisfaction.

Key Responsibilities:

  • Act as primary point of contact for customers, understanding their needs and ensuring accurate internal communication.
  • Closely coordinate with logistics, documentation, and finance teams to resolve customer queries and issues promptly.
  • Share regular shipment updates, delivery timelines, and documentation status with customers, proactively informing them of any delays or deviations.
  • Work collaboratively with Sales, Operations, and Supply Chain teams to align on customer expectations and deliverables.
  • Champion customer satisfaction by anticipating needs and providing proactive support, conducting post-delivery follow-ups to gather feedback and identify areas of improvement.
  • Design scalable processes to enhance the customer experience, creating SOPs and customer playbooks for internal teams.

Requirements:

  • Strong customer-facing skills and ability to build trust with customers.
  • Excellent communication and coordination skills, with the ability to work collaboratively.
  • Ability to analyze complex problems and develop effective solutions.

  • Customer Success Advocate

    3 days ago

    Belgaum, Karnataka, India beBeeAdvocacy Full time ₹ 1,20,00,000 - ₹ 2,50,00,000

    About the RoleAs a Customer Success Advocate, you will be responsible for owning customer relationships and ensuring they achieve maximum value from our platform.We are looking for someone who is passionate about delivering exceptional service and has a genuine interest in conversations with people from different backgrounds.This role involves providing a...

  • Senior Corporate Lawyer

    7 days ago

    Belgaum, Karnataka, India beBeeCorporate Full time ₹ 7,20,000

    Job Title: Senior Corporate Lawyer Location: Assagao, Goa (On-site)About the OpportunityWe are looking for a dedicated Senior Corporate Lawyer to manage all legal and compliance matters for our business. This role involves drafting and reviewing corporate documents, preparing applications and filings, representing the company in proceedings, and closely...

  • Customer Service Advocate

    5 days ago

    Belgaum, Karnataka, India beBeeCustomerSupport Full time US$ 60,000 - US$ 80,000

    Job Title:Customer Support Executive(J10011)About the Role:We are seeking a highly skilled and experienced Customer Support Executive to join our team. As a key member of our customer support function, you will be responsible for providing exceptional customer service, resolving customer queries, and ensuring that our customers receive timely and effective...

  • Customer Service Advocate

    3 days ago

    Belgaum, Karnataka, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

    Job OpportunityDelivering high-quality customer interactions is a key objective in this role.Manage Customer RelationshipsRespond promptly and professionally to ensure maximum customer satisfaction.Collaborate with sales, technical, and operations teams to resolve customer concerns.Develop and maintain customer service standards.Ensure compliance with...

  • Customer Experience Specialist

    3 days ago

    Belgaum, Karnataka, India beBeeCustomerExperience Full time ₹ 15,00,000 - ₹ 30,00,000

    Job Description:As a customer-facing professional, you will play a crucial role in ensuring our customers have a seamless and positive experience with our products and services.Deliver top-notch support by responding to customer queries efficiently and effectively.Act as a customer advocate by understanding their needs and providing tailored...

  • Customer Experience Advocate

    5 days ago

    Belgaum, Karnataka, India beBeeSupport Full time ₹ 6,00,000 - ₹ 8,00,000

    Are you a motivated and empathetic professional looking for a challenging role where you can make a real impact? We are seeking a highly skilled Voice Support Specialist to join our team. As a key member of our support function, you will play a critical part in ensuring learners have a seamless experience with our platform.The ideal candidate will be...

  • Dedicated Customer Experience Specialist

    23 hours ago

    Belgaum, Karnataka, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 10,00,000

    Windows Support SpecialistAre you passionate about technology and delivering exceptional customer experiences?We are seeking a dedicated and skilled Technical Support Advocate to join our team.Key Responsibilities:Account Management: Provide support with subscription management, payment issues, refunds, and token redemption.Technical Assistance: Offer...

  • Senior Technical Project Lead

    1 week ago

    Belgaum, Karnataka, India beBeeCustomer Full time ₹ 20,00,000 - ₹ 25,00,000

    Technical Project LeadWe are seeking a seasoned technical professional to fill the role of Technical Project Lead. In this position, you will combine your deep understanding of complex software systems with project leadership capabilities to drive successful implementation of our solutions.As a senior-level engineer, you will act as the primary technical...

  • Senior In-House Counsel Position

    5 days ago

    Belgaum, Karnataka, India beBeeLitigation Full time ₹ 6,00,000 - ₹ 12,00,000

    Job OverviewWe are seeking a skilled and motivated Legal Associate to join our team at Sejpal Associates, Advocates. As a full-time on-site role, you will be responsible for handling various legal matters, including drafting legal documents, conducting legal research, representing clients in court, and providing legal advice.You will work closely with senior...

  • Sustainability Advocate

    3 days ago

    Belgaum, Karnataka, India beBeeMarketing Full time ₹ 12,00,000 - ₹ 20,00,000

    Marketing professional sought to promote and expand the reach of eco-friendly products.Key Responsibilities:Develop and implement effective marketing strategies across various platforms.Identify potential customers, markets, and sales opportunities.Plan and execute campaigns (online and offline) to increase product visibility.Educate customers about the...