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Senior Technical Project Lead

3 weeks ago

Belgaum, Karnataka, India beBeeCustomer Full time ₹ 20,00,000 - ₹ 25,00,000
Technical Project Lead

We are seeking a seasoned technical professional to fill the role of Technical Project Lead. In this position, you will combine your deep understanding of complex software systems with project leadership capabilities to drive successful implementation of our solutions.

As a senior-level engineer, you will act as the primary technical interface between our organization and clients, resolving escalated issues, managing complex deployments, and ensuring operational excellence.

This role is ideal for a professional who has grown through hands-on technical roles and evolved into project leadership, and now seeks a strategic, high-impact position with both technical depth and customer-facing influence.

Key Responsibilities:

  • Customer Support Engineering: Serve as the senior escalation point for advanced technical support queries, ensuring resolution of high-priority issues with urgency and precision.
  • Root Cause Analysis: Lead RCA efforts, collaborating with engineering and product teams to drive permanent fixes and continuous improvement.
  • Knowledge Management: Establish and uphold support best practices, authoring detailed knowledge base articles, runbooks, and diagnostic procedures for both internal teams and customers.
  • Project Management: Independently manage full lifecycle technical projects including client onboarding, integration, platform upgrades, and solution rollouts.
  • Cross-Functional Collaboration: Drive cross-functional collaboration across engineering, QA, operations, and customer success teams to achieve seamless project delivery.

Qualifications:

  • 10–15 years of professional experience in technical support, systems engineering, or customer-facing IT services.
  • Minimum 5+ years in managing customer-facing technical projects or enterprise implementations.
  • Deep understanding of complex software systems, APIs, databases, and cloud-based infrastructure.
  • Expertise with project management tools (e.g., JIRA, Asana, MS Project) and reporting platforms.
  • Excellent communication and stakeholder management skills, with the ability to influence at senior levels.
  • Demonstrated ability to mentor and lead technical teams, and to drive alignment across business and technical functions.

Skills & Traits:

  • Strategic Problem Solver: Approaches challenges with critical thinking, balancing short-term fixes with long-term solutions.
  • Operational Leader: Brings structure, efficiency, and clarity to complex projects and support processes.
  • Customer Advocate: Consistently represents client needs and ensures exceptional service delivery at every touchpoint.
  • Collaborative Influencer: Navigates cross-functional dynamics effectively to unite teams around common goals.
  • Results-Driven Professional: Takes full ownership of outcomes and continually seeks ways to improve performance and customer value.