Capillary Engagement Specialist

2 weeks ago


Mumbai, Maharashtra, India Capillary Technologies Full time

About Capillary Technologies:
Capillary Technologies is a leading customer loyalty platform that offers a comprehensive view of consumers and unified, cross-channel strategies to deliver a real-time omnichannel experience. With a presence across the United States, India, the Middle East, and Asia, we have a massive reach of 1Bn+ consumers and process 5Bn+ annual transactions.

As a key member of our team, you will work closely with the Business Head to manage Key Clients and ensure world-class service experience. You will be responsible for managing client relationships, analyzing business data, and developing cost-effective business solutions.

Estimated Salary: $100,000 - $120,000 per year

Job Responsibilities:

  • Full P&L responsibility for customer relationships owned
  • Manage and grow existing clients
  • Understand and analyze existing business and figure out opportunities to scale it up
  • Initiate and prioritize projects, track business development, cross-sell, and up-sell
  • Engage closely with the account management/delivery/implementation training team to determine the best technical implementation methods and reasonable execution schedules

Requirements:

  • 4-8 years of experience in retail, digital, CRM/loyalty analytics space
  • Proven record of driving results in a high-growth company environment
  • Strong team management skills and competencies
  • Demonstrated record of success in a goal-oriented, highly accountable business environment


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