High-Tech Support Specialist

9 hours ago

Navi Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

We are seeking a highly skilled Technical Support Professional to join our team.

As a Senior Employee Support Analyst, you will play a crucial role in providing exceptional support to our diverse set of products and services.

You will work closely with cross-functional teams to resolve technical issues, improve user experience, and drive business growth.

This is an exciting opportunity to take ownership of complex problems, collaborate with stakeholders, and contribute to the development of innovative solutions.

The ideal candidate will possess strong analytical skills, excellent communication abilities, and a passion for delivering high-quality results under pressure.

In return, you can expect a dynamic and supportive work environment, opportunities for professional growth and development, and the chance to make a meaningful impact on our organization's success.

  • Job Requirements:
  • 3+ years of experience in Application Production L1 & L2 support.
  • 2+ years of experience managing applications involving technologies such as Python, AWS, JavaScript, or any JavaScript framework.
  • 2+ years of experience debugging SQL Queries and Stored Procedures in a relational database management system (RDBMS).
  • Ability to troubleshoot applications independently with multiple concurrent priorities.
  • Ability to collaborate successfully with team members and teams.
  • Knowledge of Service Level Agreement management, Incident management, Service request handling, Application Monitoring (alerts, logs), etc.
  • Experience with service desk tools, such as BMC Remedy, ServiceNow, JIRA, Redmine, CA Service Desk, etc.
  • Excellent communication skills (verbal, listening, reading, writing).
  • Availability to work on rotation shifts between NA American & Australian shifts.

Qualifications:

A bachelor's degree in computer science or related field.

Good to have:

  • Demonstrated domain knowledge in financial/investment data, and/or analytics.
  • Working knowledge of monitoring tools, e.g., Splunk, New Relic, etc.

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