
Tech Support Specialist
5 days ago
We are seeking a highly skilled professional to join our team as an Tech Support Specialist. In this role, you will be responsible for providing technical support and assistance to our clients.
Key Responsibilities- Application Performance Monitoring (APM): Hands-on experience of APM tools like Dynatrace, AppDynamics, Grafana, UIM.
- Ticketing Tools: Experience on ticketing tools like Service Now, Jira, ITSM.
- Technical Skills: Good knowledge of SQL and Linux. Basic understanding of Java, Incident Management Process, and Lifecycle.
- SLA/KPIs: Basic understanding of SLA/KPIs.
- Communication Skills: Excellent communication skills.
- Multitasking Abilities: Multitasking abilities.
- Flexibility: Flexibility to work in 24/7 shifts.
- Decision Making Skills: Good decision making, analytical and time management skills.
- Opportunity to Work with Advanced Technology: Opportunity to work with advanced technology.
- Professional Development: Chance to enhance your technical skills and expertise.
- Collaborative Environment: Collaborative environment with experienced professionals.
This is an exciting opportunity for a motivated individual to join our team and contribute to our mission of delivering exceptional technical support.
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Tech Support Specialist
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