Tech Support Specialist

5 days ago


Mumbai, Maharashtra, India beBeePerformance Full time ₹ 6,00,000 - ₹ 12,00,000
Job Overview

We are seeking a highly skilled professional to join our team as an Tech Support Specialist. In this role, you will be responsible for providing technical support and assistance to our clients.

Key Responsibilities
  • Application Performance Monitoring (APM): Hands-on experience of APM tools like Dynatrace, AppDynamics, Grafana, UIM.
  • Ticketing Tools: Experience on ticketing tools like Service Now, Jira, ITSM.
  • Technical Skills: Good knowledge of SQL and Linux. Basic understanding of Java, Incident Management Process, and Lifecycle.
  • SLA/KPIs: Basic understanding of SLA/KPIs.
Requirements
  • Communication Skills: Excellent communication skills.
  • Multitasking Abilities: Multitasking abilities.
  • Flexibility: Flexibility to work in 24/7 shifts.
  • Decision Making Skills: Good decision making, analytical and time management skills.
Benefits
  • Opportunity to Work with Advanced Technology: Opportunity to work with advanced technology.
  • Professional Development: Chance to enhance your technical skills and expertise.
  • Collaborative Environment: Collaborative environment with experienced professionals.
About the Role

This is an exciting opportunity for a motivated individual to join our team and contribute to our mission of delivering exceptional technical support.



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