Enterprise Client Advocate

5 days ago

Noida, Uttar Pradesh, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Client Support Specialist\

We are seeking a skilled Client Support Specialist to serve as the primary point of contact for our clients, ensuring they maximize the value of our solutions.

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About the Role\

This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.

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Key Responsibilities\
  • \
  • Maintain accurate records of client interactions, issue resolutions, and support tickets.\
  • Create and update knowledge base articles, FAQs, and training materials to empower clients.\
  • Generate regular reports on client health, support metrics, and recurring issues.\
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Requirements\

To be successful in this role, you will need:

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  • \
  • A Bachelor's degree in Business, Computer Science, or related field.\
  • ~2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.\
  • Strong understanding of enterprise software and ability to learn technical details quickly.\
  • Excellent communication, problem-solving, and relationship-building skills.\
  • Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).\
  • Ability to manage multiple client accounts in a fast-paced environment.\
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Benefits\

As a valued member of our team, you can expect:

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  • \
  • Competitive compensation and performance incentives.\
  • Professional development opportunities in AI, enterprise technology, and client success management.\
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About Us\

We are a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through innovative products and services.

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