Senior Client Advocate

3 days ago

Noida, Uttar Pradesh, India beBeeAccount Full time ₹ 10,00,000 - ₹ 12,00,000
Post-Sales Manager Role Overview

We are seeking a seasoned professional to ensure seamless client onboarding, delivery, and long-term relationship management. This experienced Post-Sales Manager will act as the bridge between sales, delivery, and clients—ensuring customer success, retention, and growth through effective communication, proactive issue resolution, and strategic account planning.

Key Responsibilities:
  • Develop and execute customized account plans to drive business growth and customer satisfaction by analyzing performance data and providing actionable insights.
  • Maintain strong relationships with key clients, understanding their needs and preferences through active listening and regular business reviews.
  • Collaborate with cross-functional teams, including sales, delivery, and marketing, to ensure alignment and effective communication, resulting in improved customer satisfaction and retention.
  • Identify and mitigate potential issues proactively, ensuring timely resolution and maintaining a high level of customer satisfaction.
Requirements:
  • A minimum of 3 years of experience in a post-sales or account management role, preferably with a proven track record of driving business growth and improving customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and mitigate potential issues.
  • The ability to work independently and collaboratively as part of a team.
What We Offer:
  • A dynamic and supportive work environment that fosters growth, learning, and success.
  • Ongoing training and development opportunities to enhance your skills and expertise.
  • A competitive salary and benefits package that reflects your value to the organization.

Our company values our people and offers a collaborative and innovative work environment that enables you to thrive and reach your full potential. We believe that our people are our greatest asset, and we are committed to providing a rewarding and challenging career path for all our employees.

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