Client Support Specialist

4 weeks ago

Noida, Uttar Pradesh, India Scry AI Full time

Position: Client Support Specialist

Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift

Company Description

Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio (automation of complex document processing across financial, legal, and operational domains), Auriga (Enterprise Knowledge Intelligence Platform), and Concentio (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.

Position Overview

We're seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI's solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You'll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.

Key Responsibilities

Client Engagement & Support

  • Act as the first point of contact for client inquiries, providing timely and professional responses.
  • Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
  • Troubleshoot issues related to Collatio, Auriga, and Concentio, coordinating with technical teams as needed.

Relationship Management

  • Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
  • Proactively identify client challenges and provide solutions or escalate appropriately.
  • Gather client feedback to influence product improvements and roadmap priorities.

Documentation & Reporting

  • Maintain accurate records of client interactions, issue resolutions, and support tickets.
  • Create and update knowledge base articles, FAQs, and training materials to empower clients.
  • Generate regular reports on client health, support metrics, and recurring issues.

Collaboration

  • Partner with product managers, engineers, and sales teams to deliver client success.
  • Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.

Qualifications

  • Bachelor's degree in Business, Computer Science, or related field.
  • 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
  • Strong understanding of enterprise software and ability to learn technical details quickly.
  • Excellent communication, problem-solving, and relationship-building skills.
  • Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
  • Ability to manage multiple client accounts in a fast-paced environment.

What We Offer

  • Work at the forefront of AI innovation in high-impact industries.
  • A client-facing role with opportunities to build long-term relationships with global enterprises.
  • Competitive compensation and performance incentives.
  • Professional development opportunities in AI, enterprise technology, and client success management.

Tip for candidates

If this role interests you, then follow our page to stay updated on similar future job openings and insights.

  • Client Support Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India Siemens Technology Full time

    Job DescriptionClient Support SpecialistWho we are.Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability.Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take...

  • Client Support Specialist

    4 weeks ago

    Noida, Uttar Pradesh, India Scry AI Full time

    Position: Client Support SpecialistLocation: India (Remote)Employment Type: Full-TimeSchedule: Monday to Friday, Day ShiftCompany DescriptionScry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio (automation of complex document processing across financial, legal, and...

  • Client Support Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India Siemens Full time

    Who we are Build a brighter future while learning and growing with a Siemens company at the intersection of technology community and sustainability Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world Find out how far your passion can take you About the JobThe Client Support...

  • Client Support Specialist

    3 days ago

    Noida, Uttar Pradesh, India Brightly Software Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Who we are.Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and s ustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.About The JobThe Client Support...

  • Client Servicing Sr. Specialist/Specialist

    1 week ago

    Noida, Uttar Pradesh, India GTF Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Summary:GTF Technologies is seeking a dedicated and dynamic Client Servicing Sr. Specialist / Specialist to join our team. The ideal candidate will act as the bridge between our clients and the agency, ensuring smooth communication, project execution, and overall client satisfaction. This role requires a proactive individual who is adept at managing...

  • Client Support Lead

    6 hours ago

    Noida, Uttar Pradesh, India Enkel Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    ob Description Customer Support LeadAbout Us:Enkel is not just revolutionizing accounting services; we're architecting the future of tech-driven financial solutions. Committed to transforming organizations, we deliver top-tier, cloud-based accounting services to over 300 Canadian businesses and not-for-profit organizations. Our mission is to empower clients...

  • Product Support Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India Payomatix Technologies Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Position:Product Support SpecialistExperience:2–4 YearsLocation:Gr. NoidaEmployment Type: Full-TimeAbout PayomatixPayomatix is a leading fintech solutions provider, enabling businesses to streamline their payment processes with innovative, secure, and scalable products. We are committed to delivering seamless experiences in the high-risk and mainstream...

  • API and Product Support Specialist

    7 days ago

    Noida, Uttar Pradesh, India TechRyde Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:API & Product Support SpecialistLocation:Noida, Sector 62Shift:US Shift (Night Shift)Work Mode:5 Days, Work from OfficeRole Description:This is a full-time on-site role for an API & Product Support Specialist located in Noida. The specialist will be responsible for providing product support, analyzing data, offering customer support, ensuring...

  • Client Support Associate

    2 hours ago

    Noida, Uttar Pradesh, India BIZ2X Platform Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Roles and ResponsibilitiesManage client relationships through effective communication, ensuring high levels of satisfaction and retention.Provide exceptional customer service by responding promptly to client queries, resolving issues efficiently, and escalating concerns when necessary.Collaborate with internal teams to deliver outstanding client experiences,...

  • Client Support Associate

    2 days ago

    Noida, Uttar Pradesh, India TraviYo Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    JOB DESCRIPTIONWe are seeking for an individual with good communication and analytical skills to join our team as a Client Software Training and Support Engineer. In this role, you will play a crucial role in ensuring the smooth operation of our software and technology solutions, including CRM systems, websites, and portals, by providing comprehensive...