
Client Support Specialist
3 days ago
Who we are.
Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and s ustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.
About The Job
The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.
What will you do?
- * Delivers legendary Client Support via phone, email and chat support to drive client retentions
- Answers incoming client requests in a fast-paced environment.
- Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshootin g procedures to meet daily support requirements.
Requirements
What you need
- Candidates must be able to work the following rotating shifts/Other shifts as assigned:
Weekday Shifts
- 7 AM to 3:30 PM IST
- 1 PM to 9:30 PM IST
Weekend Shifts
- 6AM to 2:30PM IST
- 2PM to 10:30PM IST
- 10PM to 6:30AM IST
- Bachelor's degree or 1+ years of client service experience.
- Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
- Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
- Displays high energy and passion.
- Demonstrates a strong work ethic and personal integrity.
- Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
- Works well in a team environment and interacts well with all levels of the organization.
- Proven track record to develop and maintain strong client relationships.
- Takes initiative for self-developme nt and exhibits persistence in learning new processes.
- Demonstrates excellent written, oral and listening communication skills.
- Demonstrates the ability to think analytically to identify issues as well as solutions to problems.
- Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departme ntally or to management
- Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.
What makes you stand out?
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
- Enthusiastic: Shows intense and eager enjoyment and interest
- Standout Colleague: Works well as a member of a group
- Thought Provoking: Capable of making others think deeply on a subject.
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
- Enthusiastic: Shows intense and eager enjoyment and interest
- Standout Colleague: Works well as a member of a group
- Thought Provoking: Capable of making others think deeply on a subject.
The Brightly Culture
Service. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live.
Together We Are Brightly
Equal Opportunity Employer/Prote cted Veterans/Indiv iduals with Disabilities
-
Client Support Specialist
3 weeks ago
Noida, Uttar Pradesh, India Siemens Technology Full timeJob DescriptionClient Support SpecialistWho we are.Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability.Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take...
-
Client Support Specialist
4 weeks ago
Noida, Uttar Pradesh, India Scry AI Full timePosition: Client Support SpecialistLocation: India (Remote)Employment Type: Full-TimeSchedule: Monday to Friday, Day ShiftCompany DescriptionScry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio (automation of complex document processing across financial, legal, and...
-
Client Support Specialist
3 weeks ago
Noida, Uttar Pradesh, India Siemens Full timeWho we are Build a brighter future while learning and growing with a Siemens company at the intersection of technology community and sustainability Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world Find out how far your passion can take you About the JobThe Client Support...
-
Client Support Specialist
4 weeks ago
Noida, Uttar Pradesh, India Scry AI Full timePosition: Client Support Specialist Location: India (Remote) Employment Type: Full-Time Schedule: Monday to Friday, Day Shift Company Description Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio (automation of complex document processing across financial, legal, and...
-
Client Servicing Sr. Specialist/Specialist
1 week ago
Noida, Uttar Pradesh, India GTF Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Summary:GTF Technologies is seeking a dedicated and dynamic Client Servicing Sr. Specialist / Specialist to join our team. The ideal candidate will act as the bridge between our clients and the agency, ensuring smooth communication, project execution, and overall client satisfaction. This role requires a proactive individual who is adept at managing...
-
Client Support Lead
7 hours ago
Noida, Uttar Pradesh, India Enkel Full time ₹ 12,00,000 - ₹ 24,00,000 per yearob Description Customer Support LeadAbout Us:Enkel is not just revolutionizing accounting services; we're architecting the future of tech-driven financial solutions. Committed to transforming organizations, we deliver top-tier, cloud-based accounting services to over 300 Canadian businesses and not-for-profit organizations. Our mission is to empower clients...
-
Product Support Specialist
2 weeks ago
Noida, Uttar Pradesh, India Payomatix Technologies Full time ₹ 5,00,000 - ₹ 12,00,000 per yearPosition:Product Support SpecialistExperience:2–4 YearsLocation:Gr. NoidaEmployment Type: Full-TimeAbout PayomatixPayomatix is a leading fintech solutions provider, enabling businesses to streamline their payment processes with innovative, secure, and scalable products. We are committed to delivering seamless experiences in the high-risk and mainstream...
-
API and Product Support Specialist
7 days ago
Noida, Uttar Pradesh, India TechRyde Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title:API & Product Support SpecialistLocation:Noida, Sector 62Shift:US Shift (Night Shift)Work Mode:5 Days, Work from OfficeRole Description:This is a full-time on-site role for an API & Product Support Specialist located in Noida. The specialist will be responsible for providing product support, analyzing data, offering customer support, ensuring...
-
Client Support Associate
4 hours ago
Noida, Uttar Pradesh, India BIZ2X Platform Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRoles and ResponsibilitiesManage client relationships through effective communication, ensuring high levels of satisfaction and retention.Provide exceptional customer service by responding promptly to client queries, resolving issues efficiently, and escalating concerns when necessary.Collaborate with internal teams to deliver outstanding client experiences,...
-
Client Support Associate
2 days ago
Noida, Uttar Pradesh, India TraviYo Full time ₹ 1,20,000 - ₹ 1,80,000 per yearJOB DESCRIPTIONWe are seeking for an individual with good communication and analytical skills to join our team as a Client Software Training and Support Engineer. In this role, you will play a crucial role in ensuring the smooth operation of our software and technology solutions, including CRM systems, websites, and portals, by providing comprehensive...