Client Support Associate
18 hours ago
Roles and Responsibilities
- Manage client relationships through effective communication, ensuring high levels of satisfaction and retention.
- Provide exceptional customer service by responding promptly to client queries, resolving issues efficiently, and escalating concerns when necessary.
- Collaborate with internal teams to deliver outstanding client experiences, including project management, technical support, and training delivery.
- Develop strong understanding of clients' needs and preferences to tailor solutions that meet their unique requirements.
- Maintain accurate records of client interactions using CRM software.
Desired Candidate Profile
- Strong background in Client Servicing, Client Success, Client Engagement, Client Interaction, and Customer Focus.
- Excellent written and verbal communication skills for effective interaction with clients at all levels.
- Ability to work independently as well as part of a team environment.
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