
Sr. Associate, Client Support
7 days ago
Department overview
As a leading force in transaction reporting worldwide, the Cappitech team has been delivering Regulatory Technology solutions for over twenty years. Our cloud-based, cross-regulation Software as a Service (SaaS) platform empowers banks, brokers, hedge funds, asset managers, insurance companies, and corporates to meet global regulatory standards seamlessly. With a diverse workforce representing our global clientele, we embody S&P Global's values of inclusivity, collaboration, and integrity.
Our management is committed to fostering a workplace that nurtures the growth and potential of our colleagues. As our support team expands, you will play a pivotal role in sustaining our momentum. Join a team of innovators dedicated to problem-solving and delivering unparalleled customer experiences in a dynamic environment. Together, we serve our diverse global clientele with excellence.
Position Summary
We are seeking an individual capable of delivering outstanding customer experiences across diverse clientele, while efficiently managing client workflows, to join the S&P Cappitech Support and Operations team. The ideal candidate will possess adept communication skills for interacting with clients, addressing regulatory inquiries, and resolving daily reporting challenges.
Experience with EMIR, MiFID, ASIC, MAS, CFTC, SEC, and SFTR is preferred. This client-facing role demands a high level of technical proficiency. The successful candidate should demonstrate strong analytical and problem-solving abilities, utilizing both technical expertise and financial/regulatory knowledge to resolve issues effectively.
Duties and Accountabilities
- Addressing customer inquiries and requests promptly and efficiently, ensuring resolution within specified timelines.
- Assisting clients in comprehending the functionality of the solution and resolving reporting challenges.
- Collaborating with product, application support and development teams to identify and rectify bugs and issues, and testing implemented fixes.
- Timely escalation of issues and ensuring proper follow-up until resolution.
- Supporting validation or User Acceptance Testing (UAT) for issue resolution.
- Contributing to client-specific projects as required.
- Conducting Root Cause Analysis to identify the source of data inconsistencies.
- Troubleshooting client inquiries and issues by reviewing data in various formats such as Excel files, JSON, XML, FPML messages, and comparing them against mapping sheets, technical specifications, and business requirements to resolve issues or identify system bugs.
- Case Management by ensuring clients are responding within defined SLAs and case status and comments are updated for internal visibility.
- Handling Production Incidents and collaborate with internal teams such as Product, Technology, CAM to understand the actual root cause and lead remediation to ensure clients data is correctly reported.
- Deliver strong and concise messages to clients, protecting S&P, its clients, and reputational aspects of our services.
Education and Experience
- Possession of a Bachelor's or Master's degree in business administration, technology, or a related field.
- Preferably, completion of any financial course such as FRM or CFA.
- Proficiency in Excel, SQL, and understanding of an API at an intermediate level.
- Demonstrated experience of 3 to 7 years in financial markets or fintech.
- Understanding of the trade lifecycle across major financial asset classes including securities finance, exchange-traded, and OTC derivatives.
- Familiarity with financial markets and Regulatory Reporting Regimes (SFTR/MiFID/EMIR/ASIC/MAS/CFTC).
- Ability to comprehend technical concepts.
- Competence in querying and extracting data from databases.
- Knowledge of other vendor systems like ANNA, Reuters etc. is advantageous.
Skills and Capabilities
- Meticulous attention to detail.
- Demonstrates a commitment to quality and possesses a robust analytical skillset.
- Proficient in both verbal and written communication, with strong interpersonal abilities.
- Exceptional problem-solving prowess.
- Capable of managing substantial amounts of data effectively.
- Exhibits autonomy while also thriving in a team environment.
- Highly motivated, disciplined, and confident, with a collaborative mindset. Adaptability to changing priorities is essential.
- Dedicated to delivering high-quality results consistently.
-
Client Success Delivery Sr. Associate
7 days ago
Noida, Uttar Pradesh, India Ansira Full time US$ 80,000 - US$ 1,20,000 per yearThe Client Success Delivery, Sr. Associate is responsible for the daily delivery and execution for assigned client accounts, including execution for all client deliverables as assigned by their manager in a fast-paced environment. This role will manage all aspects of assigned technical and creative projects, including project planning, fact -finding,...
-
Sr. Associate, Client Success Delivery
2 days ago
Noida, Uttar Pradesh, India Ansira Full time ₹ 9,00,000 - ₹ 12,00,000 per yearThe Client Success Delivery, Sr. Associate is responsible for the daily delivery and execution for assigned client accounts, including execution for all client deliverables as assigned by their manager in a fast-paced environment. This role will manage all aspects of assigned technical and creative projects, including project planning, fact -finding,...
-
Sr Associate
7 days ago
Noida, Uttar Pradesh, India Spectral Consultants Full time ₹ 80,000 - ₹ 1,20,000 per yearWe're looking for a detail-orientedSr. Associate – General Ledgerwith strong accounting expertise to support key financial operations. The role involves close collaboration with our North America (US & Canada) team and covers a range of responsibilities including:Month-end, quarter-end & year-end closingJournal entry processing (recurring & ad...
-
sr associate, client support
7 days ago
Noida, Uttar Pradesh, India S&P Global Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the Role: Grade Level (for internal use): Department overview As a leading force in transaction reporting worldwide, the Cappitech team has been delivering Regulatory Technology solutions for over twenty years. Our cloud-based, cross-regulation Software as a Service (SaaS) platform empowers banks, brokers, hedge funds, asset managers,...
-
sr associate, client support
1 week ago
Noida, Uttar Pradesh, India S&P Global Full time ₹ 8,00,000 - ₹ 12,00,000 per yearAbout the Role:Grade Level (for internal use): 08Department overviewAs a leading force in transaction reporting worldwide, the Cappitech team has been delivering Regulatory Technology solutions for over twenty years. Our cloud-based, cross-regulation Software as a Service (SaaS) platform empowers banks, brokers, hedge funds, asset managers, insurance...
-
sr associate, client support
7 days ago
Noida, Uttar Pradesh, India S&P Global Full time ₹ 5,00,000 - ₹ 12,00,000 per yearAbout the Role:Grade Level (for internal use):08Department overviewAs a leading force in transaction reporting worldwide, the Cappitech team has been delivering Regulatory Technology solutions for over twenty years. Our cloud-based, cross-regulation Software as a Service (SaaS) platform empowers banks, brokers, hedge funds, asset managers, insurance...
-
Urgent) Associate
2 weeks ago
Noida, Uttar Pradesh, India Seventh Edge Full timeExperience: Minimum 6 months in backend operations Designation: Associate / Sr. Associate Key Skills: Excellent communication (audio/video) Attention to detail, logical, Job role will be to do verification across global educational licenses and organizations Graduates only BGV (Background Verification) experience accepted Shift & Work Mode: ...
-
SR/ Attending/ Associate Consultant
2 days ago
Greater Noida, Uttar Pradesh, India Dynamic Healthrise Full time ₹ 8,00,000 - ₹ 18,00,000 per yearOrganisation - Well known Corporate HospitalDepartment- Radiology & ImagingPost - SR/ Attending/ Associate ConsultantExperience- 0-5 YearsQualification-MD/DNB in RadiologyLocation- Greater NoidaIf interested mail your resume - WhatsApp
-
Client Support Associate
4 hours ago
Noida, Uttar Pradesh, India BIZ2X Platform Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRoles and ResponsibilitiesManage client relationships through effective communication, ensuring high levels of satisfaction and retention.Provide exceptional customer service by responding promptly to client queries, resolving issues efficiently, and escalating concerns when necessary.Collaborate with internal teams to deliver outstanding client experiences,...
-
Client Support Associate
2 days ago
Noida, Uttar Pradesh, India TraviYo Full time ₹ 1,20,000 - ₹ 1,80,000 per yearJOB DESCRIPTIONWe are seeking for an individual with good communication and analytical skills to join our team as a Client Software Training and Support Engineer. In this role, you will play a crucial role in ensuring the smooth operation of our software and technology solutions, including CRM systems, websites, and portals, by providing comprehensive...