Operations Lead

13 hours ago

Hyderabad Secunderabad Telangana, India beBeeCash Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Order To Cash Operations Lead

About the Role:

The Order To Cash Operations Lead is responsible for overseeing the day-to-day activities of the cash application team to ensure timely and accurate execution of processes, including liaising with billing, collections, and dispute management. This role plays a critical part in maintaining cash flow, ensuring customer satisfaction, and supporting continuous process improvement initiatives.

Responsibilities:

  • Supervise and coordinate daily tasks of the O2C team to ensure a smoother workflow.
  • Serve as the Process expert for the end-to-end OTC.
  • Monitor order processing, billing, credit management, collections, and cash application activities.
  • Ensure the team meets all KPIs, SLAs, and internal control requirements.
  • Act as the first point of contact for operational escalations within the team.
  • Allocate tasks and responsibilities effectively to meet deadlines and performance goals.
  • Perform regular checks to ensure accuracy in invoicing, payments, and account reconciliations.
  • Support timely resolution of customer disputes and queries.
  • Conduct regular team meetings, provide performance feedback, and assist in staff development.
  • Oversee daily cash application activities, including matching payments to customer accounts and invoices.
  • Ensure timely and accurate posting of payments received via bank transfers, checks, credit cards, and lockbox.
  • Investigate and resolve unapplied or misapplied payments, short payments, and deductions. Collaborate with collections, customer service, and billing teams to resolve payment issues.
  • Analyse trends in unapplied cash and recommend process improvements. Contribute to continuous improvement by identifying process gaps and suggesting enhancements.
  • Support automation initiatives and ERP enhancements related to cash application.
  • Maintain documentation of processes, controls, and training materials.
  • Assist with internal and external audits by providing necessary reports and reconciliations.
  • Collaborate with internal teams (Sales, Customer Service, Finance) to resolve order or payment issues.

Becoming an Order To Cash Operations Lead requires a unique blend of leadership skills, technical knowledge, and business acumen. The ideal candidate will have a proven track record of managing teams, driving process improvements, and resolving complex problems.

This role offers a challenging and rewarding opportunity to grow your career in a dynamic and fast-paced environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.

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