Lead Operations Specialist

2 days ago

Hyderabad Secunderabad Telangana, India beBeeSenior Full time ₹ 1,04,000 - ₹ 1,30,878

Job Overview

We are seeking a highly skilled Senior Team Lead to join our team and provide leadership to Customer Service Representatives. The successful candidate will be responsible for directing and managing operational activities, contributing to the campus's overall strategic direction, and promoting professional and personal development of individual team members.

Responsibilities

  • Supervise Customer Service Representatives and ensure proper training, support, and customer service is delivered
  • Promote professional and personal development of individual team members through performance evaluations, training needs, coaching, and career opportunity programs
  • Negotiate and mediate with customers or CSRs when required to resolve issues and meet expectations
  • Learn and maintain extensive knowledge of client philosophy and service processes to ensure quality customer service
  • Interview, select, train, and facilitate onboarding for new team members
  • Perform data analysis and manage performance
  • Authorize and coordinate changes in staffing schedules
  • Support business development initiatives

Requirements

  • High school diploma or equivalent (required)
  • Some post-secondary education or completion of a post-secondary degree with a major in Business (asset)
  • A background in client relationship management (asset)
  • 2-3 years of experience in the contact center industry, with at least 2 years in a Team Lead/Supervisory role
  • Customer service experience in a high call volume contact center environment (preferred)
  • Experience maintaining and developing operational statistics, financial management information, and results reporting
  • Excellent verbal and written communication skills
  • Strong leadership, analytical, problem-solving, and decision-making skills
  • The ability to work in and adapt to a fast-paced, dynamic, always-changing environment
  • The ability to organize and follow-up on multiple tasks with accuracy and timeliness
  • The capability to perform intermediate mathematical functions
  • The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
  • The ability to influence and motivate employees to attain program goals
  • The ability to work a variety of shifts including days, afternoons, evenings, and holidays

  • Lead Operations Specialist

    2 weeks ago

    Pune, Chennai, Hyderabad / Secunderabad, Telangana, India beBeeLeadership Full time US$ 90,000 - US$ 1,20,000

    Lead Operations SpecialistThis is a high-level leadership position where you will oversee the day-to-day operations of our organization.Key Responsibilities:Develop and implement operational strategies to drive business growth and efficiency.Lead cross-functional teams to achieve organizational objectives.Collaborate with stakeholders to identify and...

  • Leading Operations Specialist

    1 day ago

    Hyderabad / Secunderabad, Telangana, India beBeeOperations Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Operations ManagerAbout the Role:This is a key position within our organization responsible for overseeing and directing all aspects of our hub's operation.Responsibilities:Manage inventory, pick-pack & delivery operations to ensure efficient and effective execution.Direct end-to-end monitoring of pick pack delivery to provide exceptional customer...

  • Incentive Operations Specialist

    6 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeIncentive Full time

    Job Title:Incentive Operations SpecialistJob Summary:We are seeking a highly skilled Incentive Operations Specialist to join our team. The successful candidate will be responsible for delivering high-quality incentive operations support, designing and building incentive compensation systems, and supporting the creation and maintenance of standard operating...

  • Operational Compliance Specialist

    6 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeGxP Full time

    Job Title: Operational Compliance SpecialistAbout the Role:We are seeking an experienced Operational Compliance Specialist to join our team. In this role, you will be responsible for ensuring the quality and integrity of our operational activities related to GxP systems.Key Responsibilities:

  • Senior Business Operations Specialist

    4 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeGrowth Full time ₹ 1,04,000 - ₹ 1,30,878

    Senior Business Operations SpecialistThis role offers the opportunity to drive business growth and improve operational efficiency by leading a team of specialists in managing sales opportunities. As a Senior Business Operations Specialist, you will be responsible for overseeing the development and implementation of sales strategies that align with company...

  • Operations Lead

    1 week ago

    Hyderabad / Secunderabad, Telangana, India beBeeStrategic Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title:Senior Operations ManagerWe are seeking a highly skilled Senior Operations Manager to lead our team and drive business growth.Key Responsibilities:Lead the operations function to ensure seamless delivery of services and maintain high levels of employee and customer satisfaction.Establish and manage relationships with clients to grow and nurture...

  • Operations Lead

    4 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeoperations Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title:Operations LeadWe are seeking an experienced Operations Lead to oversee our team of Quality Auditors.This is a challenging role that requires strong leadership skills, excellent communication abilities, and a keen eye for detail.The successful candidate will be responsible for driving delivery from quality auditors to enable investigators to take...

  • Cloud Operations Specialist

    2 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeCloudOperations Full time ₹ 1,04,000 - ₹ 1,30,878

    Cloud Operations SpecialistWe are seeking a Cloud Operations Specialist with hands-on experience in AWS, JIRA, and Confluence.A successful candidate should have expertise in Jira automation and advanced administration.Relevant training in these areas is highly valued.Proficiency in DevOps tools is a plus.Mandatory Skills: AWS, JIRA, ConfluenceGood to Have...

  • Payment Operations Specialist

    1 day ago

    Hyderabad / Secunderabad, Telangana, India beBeePayment Full time US$ 90,000 - US$ 1,20,000

    Job Title: Payment Operations SpecialistWe are seeking a skilled Payment Operations Specialist to join our team. As a Payment Operations Specialist, you will play a critical role in the smooth operation of our payment ecosystem.Your primary responsibility will be to ensure that all payment processes run efficiently and effectively, minimizing any potential...

  • Operational Technology Specialist

    6 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeSpecialist Full time

    Job Title: Operational Technology SpecialistThis role is a key part of our industrial operations team, working with operational technology (OT) solutions to ensure efficient and secure industrial systems.We are seeking an OT specialist with experience in iBASEt environment, including iBASEt MES (Manufacturing Execution System) solutions.The ideal candidate...