Technical Support Operations Lead

6 days ago


Hyderabad Secunderabad Telangana, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000
Operations Manager Position Overview

We are seeking an experienced Operations Manager to lead our technical support operations.

This role involves overseeing and managing the daily operations of technical support teams, ensuring the delivery of high-quality service. The successful candidate will drive performance metrics and service level agreements (SLAs) within Windows Support, Technical Support, and Microsoft application Support environments.

Key Responsibilities:
  • Manage and motivate a team of technical support professionals, fostering a culture of excellence and continuous improvement.
  • Implement operational strategies to optimize efficiency, productivity, and customer satisfaction.
  • Collaborate with other departments to streamline processes and enhance the overall support ecosystem.
About You:
  • You have at least 8 years of experience in technical support roles, including 2 years as an Operations Manager.
  • You possess strong skills in Windows Support, Technical Support, and Microsoft application Support.
  • You are an exceptional leader with a proven ability to manage and motivate teams.
  • You are results-oriented, with strong analytical and problem-solving skills.


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