Senior OTA Operations Coordinator for Global Travel Firm

1 week ago


Bengaluru, Karnataka, India IGT Solutions Full time
About the Role

At IGT Solutions, we are seeking a skilled and experienced Process Associate to join our team in Bengaluru. As a Process Associate for Leading Online Travel Agency, you will play a vital role in supporting the daily activities of our online travel agency.

Job Description
  • Booking Management: You will process and manage customer bookings for flights, hotels, and other travel services through our OTA platform, ensuring accuracy in booking details and confirmations.
  • Customer Support: You will address customer queries and issues regarding bookings, cancellations, and modifications, providing timely and effective solutions.
  • Transaction Processing: You will handle payment transactions and refunds, ensuring adherence to our policies and procedures.
  • Data Management: You will maintain and update customer records and booking data accurately, generating and reviewing reports as needed.
Requirements

We are looking for individuals with excellent communication skills and experience in handling customer inquiries and transactions. A graduate degree is preferred, but freshers or experienced professionals can apply.

Key qualifications include:

  • Experience: 0.6-4 years
  • Qualification: Graduate degree (freshers or experienced)
  • Excellent communication skills
What We Offer

We offer a competitive salary package, commensurate with experience, ranging from ₹5.50 lakhs to ₹8.50 lakhs per annum, depending on qualifications and performance.

Above all, we strive to provide a non-discriminatory environment free from intimidation, harassment, or bias based on age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status.



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