Operational Team Member
4 days ago
IGT Solutions is a leading provider of innovative technology solutions, and we are currently seeking an experienced Operational Team Member to join our team.
The estimated salary for this role is ₹ 250,000 - ₹ 450,000 per annum, based on industry standards and the location.
About the RoleWe are looking for a skilled Operational Team Member to support the daily activities of our online travel agency. The successful candidate will be responsible for managing bookings, handling customer inquiries, and ensuring smooth transaction processes.
Key Responsibilities:- Booking Management: Process and manage customer bookings for flights, hotels, and other travel services through our OTA platform. Ensure accuracy in booking details and confirmations.
- Customer Support: Address customer queries and issues regarding bookings, cancellations, and modifications. Provide timely and effective solutions.
- Transaction Processing: Handle payment transactions and refunds, ensuring adherence to our policies and procedures.
- Data Management: Maintain and update customer records and booking data accurately. Generate and review reports as needed.
At IGT Solutions, we value diversity and inclusion, and we are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status.
RequirementsTo be considered for this role, you should have:
- Experience in customer service or operations management (0.6-4 years)
- A graduate degree in any field
- Excellent communication skills
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